Terms of service

Last updated 8 October 2026

These terms cover use of the viral.ae website and the Viral platform at app.viral.ae, operated from Dubai, United Arab Emirates.

The service

Viral arranges recurring ambassador content for hospitality venues. Commercial terms for clients, including scope, pricing and duration, are set in a separate written agreement, which takes precedence over this page.

Platform accounts

• Accounts are created by Viral for clients and ambassadors. You are responsible for keeping your sign-in method secure.
• Ambassadors must hold a valid UAE Advertiser Permit to accept paid assignments, and are paid per verified post as recorded in the platform.
• We may suspend accounts used in a way that harms the service, other users, or a client's brand.

Content

Content created under a paid assignment is assigned by the ambassador to Viral once the post is verified and paid, as set out in the ambassador agreement.

Each verified video then belongs to the venue it was made for. The venue receives the video file and may use it on its own channels, screens and menus at no extra cost.

Ambassadors may keep their published posts live on their own profiles and in their portfolio. Viral may show campaign content as an example of its work.

Numbers and reporting

Reach and booking figures in the app are compiled from platform submissions and venue systems. They are reported honestly as recorded, but no specific commercial outcome is guaranteed.

Contact

Questions about these terms: message us on WhatsApp, +971 58 594 7693.